This article analyses the surge of AI in the customer engagement segment since 2023 and discusses how telecoms companies are implementing AI...

Fixed–mobile convergence (FMC) bundles have traditionally been associated with significant monetary discounts. Several operators are trying to...

Analysys Mason set out a 5G ‘open innovation platform’ in a recent study in conjunction with Ericsson and Qualcomm. Our study focused on...

English | Portuguese En este informe, patrocinado por Google, Analysys Mason analiza el impacto económico de los cables submarinos que existen...

English | Spanish Neste relatório, patrocinado pelo Google, analisamos o impacto dos cabos submarinos na América Latina e no Caribe...

The metaverse and 5G were the two key themes presented at MWC 2022 that relate to consumer telecoms services. However, it was unclear how operators...

Many telecoms operators reported impressive cloud services revenue growth in 2023, in spite of a slow down in the rate of revenue growth in the wider...

Communications service providers (CSPs) continue to spend on AI and analytics tools across use case domains, according to Analysys Mason’s...

Many consumer divisions have seen revenue erode, in real terms, for the past 10 years. Business division revenue has held up much better. This...