Small and medium-sized enterprises (SMEs) are very interested in AI and operators are well-placed to meet demand. This report identifies some...

Operators are seeking to improve their profitability, and are  transforming into slimmer organisations with more efficient operating cost bases....

This report offers insights for operators that are thinking of increasing their prices in countries where inflation is...

This report provides recommendations to satellite operators to help them form strategies that will enable them to retain and/or gain a share of the...

This report analyses the B2B revenue growth strategies of ten pan-European telecoms operators. Each operator’s strategy is assessed in terms of...

This report analyses three potential use cases for GenAI within customer engagement for communications service providers (CSPs) and how they can best...

Many communications service providers want to boost their potential revenue by providing access to their network services and data through public...

IP–optical convergence has been attractive to operators for a long time due to the possibility of increasing architectural flexibility and...

Apple will offer RCS on its iOS ecosystem in 2024. This report examines what operators should do to maximise the impact of RCS based on local...

This report explores how a growing number of CSPs plan to adopt virtual assistants to help them to augment and consolidate their customer service...