Operators are seeking to improve their profitability, and are  transforming into slimmer organisations with more efficient operating cost bases....

The increased demand for in-flight Wi-Fi is pushing airlines into a tight position when it comes to defining their in-flight connectivity (IFC)...

IP–optical convergence has been attractive to operators for a long time due to the possibility of increasing architectural flexibility and...

Apple will offer RCS on its iOS ecosystem in 2024. This report examines what operators should do to maximise the impact of RCS based on local...

This report analyses three potential use cases for GenAI within customer engagement for communications service providers (CSPs) and how they can best...

This report offers insights for operators that are thinking of increasing their prices in countries where inflation is...

This report explores how a growing number of CSPs plan to adopt virtual assistants to help them to augment and consolidate their customer service...

This report provides recommendations to satellite operators to help them form strategies that will enable them to retain and/or gain a share of the...

This report analyses the B2B revenue growth strategies of ten pan-European telecoms operators. Each operator’s strategy is assessed in terms of...

Operators have started to experiment with GenAI, but their ability to achieve their objectives will be based on how they realise their GenAI...