Customers are expecting a highly personalised, consistent and seamless experience across all digital channels when interacting with their...
Analysys Mason's M2M pricing benchmark provides key details on the services of major IoT players worldwide, including data allowance, price, price...
Communications service providers (CSPs) cannot currently support the update cadence that is required for 5G. CI/CD streamlines software deployment so...
Ericsson held its annual OSS summit in London on 8–9 November 2022. The event was co-hosted by Vodafone and several of Ericsson’s key...
This report uses consumer survey data to analyse customer satisfaction KPIs such as Net Promoter Score (NPS) and churn intention among smartphone...
This report provides market share data for Nokia. It also shows the vendor’s total revenue in 2021 and its revenue in four key...
This report provides market share data for HPE. It also shows the vendor’s total revenue in 2021 and its revenue in four key telecoms-specific...
This report provides market share data for Ericsson. It also shows the vendor’s total revenue in 2021 and its revenue in four key...
This article outlines some of the initiatives that operators have put in place to help realise their own and their customers’ aspirations for...
This report uses consumer survey data to analyse the digital experience of smartphone users in the Middle East. It considers respondents’ use...
