Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....

Bob Takacs (Research Director) gave this presentation at Analysys Mason's 12th annual Telecoms Summit on 6 October...

Small and medium-sized businesses (SMBs) made considerable progress with their digital transformations during the COVID-19 pandemic. This has...

Sustainability has become a high priority for SMBs since the outbreak of the COVID-19 pandemic. 46% of SMBs said they are more likely to purchase...

43% of the respondents to our survey of 413 SMBs in the USA in 1Q 2022 switched to a new IT service provider during 2021. This figure is 18...

Many vendors of project management solutions expect that their high revenue growth will continue throughout 2022. Vendors should increase their...

The COVID-19 pandemic has accelerated digital transformation among small and medium-sized businesses (SMBs) and their demand for SaaS tools has...

Analysys Mason’s small and medium-sized business team provide a summary of the key trends that they are expecting in...

Bob Takacs (Research Director) gave this presentation at Analysys Mason's 11th annual Telecoms Summit, originally broadcast on 11 October...

Intuit bought Mailchimp for USD12 billion in September 2021. This article explores the motives behind the deal, estimates the market size for the...