Oracle revealed its new AI Agent Studio at its recent analyst summit. This platform provides customers with direct access to generative AI (GenAI)...

ServiceNow has acquired logik.ai – a robust, artificial intelligence (AI)-powered configure, price, quote (CPQ) platform – with the...

FutureNet World 2025 showcased how next-generation OSS and AI are transforming the telecoms industry. Many discussions centred on the ability of...

This tracker provides comprehensive details of mergers and acquisitions relevant to the customer engagement market segment, with information from...

Customer engagement solutions are increasingly incorporating copilots. The next step is to introduce autonomous agents, known as agentic AI, to...

This tracker provides a list of products and solutions from vendors in the customer engagement...

Advances in artificial intelligence and machine learning mean that communications service providers can use customer experience indexes instead of...

Generative AI (GenAI) is poised to transform the telecoms industry, drive innovation and shape the future of telecoms applications. This article...

Telecoms operators are going to need to use embedded AI and GenAI solutions to achieve level 4 of the TM Forum's Autonomous Networks framework. How...

This report is based on findings from our 2Q 2024 survey of 10 highly influential vendors in the telecoms application market and offers in-depth...