Telecoms operators are going to need to use embedded AI and GenAI solutions to achieve level 4 of the TM Forum's Autonomous Networks framework. How...

This report is based on findings from our 2Q 2024 survey of 10 highly influential vendors in the telecoms application market and offers in-depth...

This report provides forecasts for communications service provider (CSP) spending on customer engagement (CE) software systems and related services...

This guide for telecoms operators and vendors explores the challenges and opportunities of an AI ecosystem in flux. It offers a summary of AI take-up...

In this article, we give a broad overview of the customer engagement market drivers and related vendor activity, and we examine the market dynamics...

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement systems and...

This article provides a summary of the DTW24 Ignite event held in Copenhagen, Denmark on 18–20 June, where industry leaders shared a common...

Communications service providers (CSPs) that provide generic experiences will struggle to compete with those that use generative AI (GenAI) to...

Oracle used its Analyst Summit in Redwood California to provide the latest update on the Oracle Cloud Infrastructure (OCI) services, the Oracle...

Generative AI (GenAI) use cases are beginning to be tested and deployed, and CSPs may be able to use GenAI for hyper-personalisation at scale and in...