High inflation is an unfamiliar situation in many of the countries that are currently affected, and  operators are not be well-prepared to deal...

Mobile operators would like to raise the ARPU of their business mobile services but may struggle to justify higher prices. Differentiating their...

Analysys Mason attended Network X in Paris, France in October 2025. Vendors presented proof-of-concept (PoC) demonstrations for a broad range of AI...

This consumer survey report focuses on the behaviour, preferences and plans of smartphone users in Europe and the USA. In particular, it focuses on...

This report uses consumer survey data to provide an analysis of the customer experience of smartphone users in Europe and the USA. It includes...

This report focuses on how consumers engage with mobile financial services in Europe and the USA. It presents data on mobile payments, mobile...

This report highlights the business activities of 92 telecoms operators in 17 countries in Western Europe. The profiles in this report include...

This report uses the results of Analysys Mason’s annual consumer survey to analyse how customers’ satisfaction with their fixed broadband...

Operators are rethinking store management to better balance online and offline channels. We reviewed ten operators with new retail strategies and...