This profile assesses Nokia’s products and services in the customer engagement sector. Nokia is a provider of telecoms equipment, software...

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement software systems...

This profile assesses CSG’s Encompass Quote product, which is a configure, price and quote (CPQ) solution specifically built for the telecoms...

This profile assesses Zira's digital wholesale products, solutions and services for the telecoms...

This profile assesses Salesforce’s digital wholesale products, solutions and services for the telecoms...

This profile assesses CSG International’s digital wholesale products, solutions and services for the telecoms...

Cerillion provides business/operations support system (BSS/OSS) solutions for fixed, mobile and multi-play communications service providers (CSPs)...

Conversational AI is being used in the telecoms industry to address customers' increasing demands for effectitve digital engagement channels. This...

Communications service providers' (CSPs’) spending on virtual assistants will grow at a CAGR of 27.4% to USD2.5 billion worldwide by 2027,...

This report explores how a growing number of CSPs plan to adopt virtual assistants to help them to augment and consolidate their customer service...