This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...

This report provides valuable insights into the AI-related needs and behaviours of medium-sized businesses – the sector challenges and large...

Mobile operators are, gradually, introducing satellite direct-to-device (D2D) services. This report provides case studies on some of the early...

This report assesses 29 CSPs across 10 countries in APAC and highlights important trends in digital...

Vehicles are becoming increasingly connected and satellite-enabled safety services are gaining strong consumer interest, yet willingness to pay for...

Home Wi-Fi quality is now a key driver of broadband satisfaction and loyalty. This report draws on our 2025 consumer survey to reveal how in-home...

Overall usage of eSIMs remains low according to our survey, but it is growing rapidly. eSIMs are expected to account for more than 50% of smartphone...

Customers who buy fixed and mobile services from the same operator spend more and adopt more premium plans than customers that take the two services...

Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

The launch of 5G services did not reverse the ongoing decline in mobile revenue, despite operators’ hopes. This report examines consumer...