Customers often perceive little difference in the performance of networks from different mobile operators, which makes pricing an important factor...

This report uses the results of our consumer survey to provide an analysis of handsets in 19 countries. It provides data on handset-replacement...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report provides data and insights on streaming video and pay-TV users, including which services they subscribe to and their level of...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...

Low conversion rates for individual operators are obviously a concern, but what should be less of a concern are the overall take-up rates for FTTP....

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Telecoms operators offer a wide range of incentives to encourage their customers to purchase both fixed and mobile services in a bundle. These...

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...

Fixed broadband churn is an important metric for operators. This data set provides the reported monthly fixed broadband churn metrics at an operator...