This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

There is a growing need for MNOs to upgrade the cell site connections to fibre as cellular data traffic increases. This tracker presents data on the...

Telecoms capex intensity is higher in Europe than that in comparable regions, and differences between countries point to underlying long-term trends...

Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

Analysys Mason's country reports provide a comprehensive overview of the telecoms markets in 83 countries around the...

Some operators have responded to challenges to their revenue growth by adopting new retail pricing practices that, while legal, could be considered...

After missing projected growth in some quarters of 2022, Netflix announced the reduction of prices for some of its subscription plans in more than 30...

The number of public cloud provider (PCP) partnerships with communications service providers (CSPs) is increasing. This tracker follows partnerships...