CSPs’ customers’ behaviour and expectations have changed in recent years, and the COVID-19 pandemic helped to accelerate the shift...

This profile assesses Kore.ai’s virtual assistant building services for the telecoms...

Customer churn and loyalty are key issues for telecoms operators; gamification can help to resolve...

CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...

Justin van der Lande (Research Director) gave this presentation at Analysys Mason's 12th annual Telecoms Summit on 6 October...

The roll-out of 5G has driven CSPs to innovate in order to broaden their revenue streams across different industry verticals. CSPs are looking for...

TM Forum’s Digital Transformation World (DTW) 2022 was held in Copenhagen on 20–22 September 2022. Beyond the excitement of the return of...

The customer engagement market grew by 1.0% year-on-year in 2021 to reach USD14.4 billion. This growth is a result of CSPs' adoption of digital...

This report provides forecasts for communications service provider (CSP) spending on customer engagement software and related services for...