This profile assesses NEC/Netcracker’s BSS products and services in the customer engagement sector. Netcracker Digital BSS provides a holistic...

This profile assesses Huawei’s BSS products and services in the customer engagement sector. Huawei’s customer engagement offerings aim to...

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement systems and...

The three fundamental building blocks of BSS of the future are customer engagement, monetisation platforms and digital marketplaces. In the long...

SaaS is typically perceived as being more expensive over the lifetime of deployment, but this does not reflect all of the benefits of SaaS and may...

This report assesses 29 CSPs across 10 countries in APAC and highlights important trends in digital...

This report assesses 43 European CSPs and highlights important trends in digital experience in...

This report assesses 17 CSPs in the Middle East and Africa and highlights important trends in digital experience across the...

This report assesses 15 CSPs in the Americas to highlight important trends in digital experience across the...

CSPs have identified the digital customer experience as an important competitive differentiator in recent years and have prioritised making...