This dataset summarises the most-relevant mobile customer experience KPIs for major operators in 19 countries based on primary...
This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...
Fixed broadband retail revenue will grow at a CAGR of 2.7% over the forecast period, driven by increased take-up and coverage of fibre. This report...
The adoption of fixed–mobile bundles will accelerate again. Bouygues Telecom, Free and SFR launched a new strategy in 2024 because of the...
The fixed–mobile market in Spain is split between high-cost premium bundles and low-cost bundles. Movistar and MásOrange aim to upsell...
Germany’s fixed–mobile convergence (FMC) market will remain small through to 2030. Telekom’s FMC strategy, centred around...
The number of fixed–mobile convergence accounts will continue to grow thoughout the forecast period, even though Portugal already has a high...
All telecoms operators want to grow their revenue, but the sheer scale of the existing business makes it hard for most. How can you grow revenue when...
A number of operators have developed solutions to boost customers’ quality of experience (QoE) for broadband services. For example, EE launched...
Operators are using conversational AI to increase lead conversion and improve customer service satisfaction. We assessed ten operators that have...
