While monetary discounts will remain central to telecoms operators' bundle strategies, flexibility and control are emerging as important...

BT’s acquisition of TalkTalk out of administration keeps 2.5 million lines connected and takes BT’s share of UK fixed broadband...

Our latest consumer survey shows that Telekom continues to lead Germany’s telecoms market by a wide margin on satisfaction. This report...

Telecoms operators worldwide use fixed–mobile bundles to attract and retain customers, offering a range of benefits and incentives for...

Australia’s fixed broadband customers are moving rapidly to higher speed tiers, but experiences continue to vary by access technology and...

Fixed broadband markets worldwide are entering a new phase, shaped by fibre migration, selective use of fixed-wireless access (FWA) and uneven...

Multigig broadband is now mainstream, but the speed premium is eroding fast. This report benchmarks 594 tariffs across 63 operators in 16 countries,...

Operators are capturing only a fraction of the revenue they could generate from existing customers, particularly among the higher-value family...

This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries worldwide, based on primary...

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...