UK telecoms consumer survey 2026: who's winning, who's losing and why

Customer satisfaction with UK telecoms services has risen for the third year in a row.

Net promoter score (NPS) for both fixed and mobile is now higher than it was before the price-driven dip of 2022–2023. However, the overall figures mask significant differences between operators.

In this episode, our experts Caroline Gabriel and Tom Rebbeck discuss the UK results from Analysys Mason's latest consumer survey, covering more than 20 000 people across 19 countries.