Consumer-facing opportunities for generative AI: telecoms operators should now consider their options

23 May 2023 | Research and Insights

Article | PDF (3 pages) | Fixed Services| Mobile Services

"Telecoms operators are generally ‘fast followers’ but the present rate of change in generative AI may make ‘fast-follower’ strategies less effective than usual for capturing opportunities."

This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the further evolution of services and network transformation, comparing and contrasting with operators’ approaches to the metaverse.