Operator business services: Australia forecast 2023–2028

01 February 2024 | Research

Catherine Hammond

Forecast report | PPTX and PDF (20 slides) | SME Services| Enterprise Services

"Operator business revenue growth will primarily be driven by ICT services as revenue declines from legacy services begin to flatten out."


This report provides an outlook on the telecoms and ICT services market in Australia for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large enterprises 
  • quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium and large)
  • an estimate of the total market for ICT services addressable by operators and the likely share achievable by them for seven service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of the operators that are active in business market in Australia, including Aussie Broadband, Macquarie Telecom Group, Singtel (Optus), Spirit Technology Solutions, Superloop, Telstra, TPG Telecom and Vocus Group.


For more information, read our associated article here.

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Catherine Hammond

Research Director