Operator business services: France forecast 2023–2028

19 January 2024 | Research

Catherine Hammond

Forecast report | PPTX and PDF (17 slides); Excel | SME Services| Enterprise Services

"Operator business revenue growth will be driven by ICT services as revenue from legacy services continues to decline."


This report provides an outlook on the telecoms and ICT services market in France for micro, small, medium-sized and large businesses. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large businesses
  • quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium-sized and large)
  • estimate of the total market for ICT services that is addressable by operators and the share that they are likely to achieve for six service categories
  • demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

This report also includes short profiles of operators that are active in the French business telecoms market including Orange, SFR, Bouygues Telecom, Free (Iliad), Aditsa and Foliateam. Additionally, it briefly covers key details about Adenis, Alsatis, Eurofiber, Hexatel, IPLine, Lasotel, La Poste Mobile and Leonix.



Geographical coverage



  • France


  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 


  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
  • Pay TV


  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size segments

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)



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