Indonesia: telecoms operator business and IT services forecast 2025–2030

04 March 2026 | Research

Forecast report | PPTX and PDF (12 slides) | SME Services| Enterprise Services

"Operator business revenue will increase from all service types, other than fixed voice and mobile broadband services."

This report provides an outlook on the telecoms and IT services market in Indonesia for micro, small, medium-sized and large businesses. It contains forecasts for fixed and mobile voice and data network services, as well as IT services such as security, co-location and hosting, unified communications and cloud services.

Information included in this report

Forecasts for operator services to micro, small, medium-sized and large businesses
Quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium-sized and large)
Estimate of the total market for IT services that is addressable by operators and the share that they are likely to achieve for six service categories
Demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of the following operators that are active in the business market in Indonesia: Biznet, Indosat Ooredoo Hutchison (IOH), Telkom Indonesia (Telkom) and XLSMART.

Coverage

Geographical coverage

Services

Country modelled individually

Indonesia

Mobile

Mobile handset
Mobile broadband
IoT connectivity

Fixed

Narrowband voice
VoBB
ADSL/SDSL, vDSL, FTTP/B, cable, FWA, satellite and other fixed broadband
Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s

Co-location and hosting
Infrastructure as a service and platform as a service (IaaS/PaaS)
Software as a service (SaaS)
Security
Enterprise mobility
Unified communications (UC) and hosted voice

Business sizes

Micro (0–9 employees)
Small (10–49 employees)
Medium-sized (50–249 employees)
Large (250+ employees)

The analysis in this report is based on a snapshot of the data available at the time of publication. As DataHub is continuously updated with the latest information, click below to access the newest data associated with this report (access to the pre-loaded results is available to logged-in subscribers only).

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