Operator business services: Italy forecast 2023–2028

29 January 2024 | Research

Catherine Hammond

Forecast report | PPTX and PDF (18 slides); Excel | SME Services| Enterprise Services

"Operator business revenue in Italy will experience steady growth as ICT services account for an increasing share of the total."


This report provides an outlook on the telecoms and ICT services market in Italy for micro, small, medium-sized and large businesses. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

  • Forecasts for operator services to micro, small, medium-sized and large businesses
  • Quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium-sized and large)
  • Estimate of the total market for ICT services that is addressable by operators and the share that they are likely to achieve for six service categories
  • Demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also includes short profiles of the following operators that are active in the business market in Italy: Fastweb, Iliad, TIM, Vodafone and Wind Tre and an overview of five smaller operators.



Geographical coverage



  • Italy


  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 


  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections up to 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
  • Pay TV


  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business size

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)


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