Operator business services: Kenya forecast 2022–2027

This report provides an outlook on the telecoms and ICT services market in Kenya for micro, small, medium-sized and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting, unified communications and cloud services.

This report and the associated data annex provide:

• forecasts for operator services to micro, small, medium-sized and large enterprises
• quantification of revenue, the number of connections or users and ARPU for each service and each business size segment (micro, small, medium and large)
• estimate of the total market for ICT services that is addressable by operators and the likely share achievable by them for seven service categories
• demographic data on the number of employees, businesses and sites within each business size segment (note that we include entities in the government and public sectors).

It also provides short profiles of operators active in the business market in Kenya including Airtel, Dimension Data, Jamii Telecommunications (Faiba), Liquid Intelligent Technologies, Safaricom, Telkom Kenya and Wananchi Group (Zuku).

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