Operator business services: South Africa forecast 2021–2026

16 March 2022 | Research

Karim Yaici

Forecast report | PPTX and PDF (15 slides); Excel | SME Services| Enterprise Services


"Operator business revenue in South Africa will grow slowly; growth in data, IoT and ICT services revenue will offset declines from voice services."

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This report provides an outlook on the telecoms and ICT services market in South Africa for micro, small, medium-sized and large enterprises. It contains forecasts for fixed and mobile voice and data network services, as well as ICT services such as security, co-location and hosting and public cloud services.

This report and the associated data annex provide:

  • forecasts for operator services to micro, small, medium-sized and large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security and co-location and hosting
  • an estimate of the total market for these ICT services and the likely share achievable by operators for each service
  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • demographic data on the number of employees, businesses and sites within each segment (note that we include entities in the governmental and public sectors).

It also provides short profiles of operators that are active in the business telecoms market in South Africa, including Telkom (BCX), Vodacom, MTN, Dimension Data, Liquid Intelligent Technologies and Vox Telecom.

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Coverage

Geographical coverage

 

Services

  • South Africa
 

Mobile

  • Handset voice
  • Handset messaging
  • Handset data
  • Mobile broadband
  • IoT connectivity 

Fixed

  • Narrowband voice
  • VoBB
  • ADSL/SDSL, vDSL, FTTP/B, cable, FWA, other fixed broadband
  • Dedicated connections: below 100Mbit/s, 100Mbit/s and up to 1Gbit/s, and at least 1Gbit/s
 

ICT

  • Unified communications (UC) and hosted voice
  • Security
  • Co-location and hosting
  • Software-as-a-service (SaaS)
  • Infrastructure-as-a-service and platform-as-a-service (IaaS/PaaS)
  • Enterprise mobility
  • Desktop management

Business sizes

  • Micro (0–9 employees)
  • Small (10–49 employees)
  • Medium (50–249 employees)
  • Large (250+ employees)

 

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