Worldwide operator business services for SMEs: forecast 2024–2029
14 August 2025 | Research
Forecast report | PPTX and PDF (43 slides); Excel | SME Services
"The opportunities for operators to increase their revenue are limited worldwide, but IT services for larger SMEs, and fixed broadband services for micro businesses, have good potential."
This report provides an outlook on the worldwide telecoms and IT services market for small and medium-sized enterprises (SMEs) (businesses with less than 250 employees). It contains global and regional forecasts for fixed and mobile voice and data network services, as well as IT services such as security, co-location and hosting, unified communications (UC) and cloud services.
Please also see our companion forecast: Worldwide operator business services for large enterprises: forecast 2024–2029.
This report provides:
- forecasts for operator services to SMEs including fixed and mobile voice and data services, IoT connectivity services and IT services such as security, UC and cloud services
- a worldwide forecast and eight regional breakdowns
- quantification of revenue, the number of connections or users and ARPU for each service
- an estimate of the total market for IT services addressable by operators and the likely share achievable by them for seven service categories
- demographic data on the number of employees, enterprises and sites for each business size segment (note that we include entities in the government and public sectors).
Coverage
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Geographical coverage |
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Regions modelled
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Mobile
Fixed
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Other business services
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Business size segments
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Country-specific business forecasts
Analysys Mason's operator business services forecast reports provide a comprehensive overview of the business telecoms and ICT markets in 52 countries around the world.
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