Australia: consumer survey

This report provides key findings from consumer survey data from Australia and gives an analysis at the operator level. It covers fixed broadband, mobile and pay-TV services. The survey was conducted in association with Dynata in July 2024.

The survey group was chosen to be representative of the mobile-internet-using population in Australia. We set quotas on age, gender and geographical spread to that effect. There were at least 1000 respondents.

Topics analysed in this report

• Net Promoter Scores (NPSs) and customer satisfaction metrics for fixed broadband and mobile operators in Australia
• Main drivers of mobile customer satisfaction metrics and intention to churn
• Breakdown of the fixed broadband subscriber base by speed and of mobile users by data allowance
• Operator channels and the link with customer satisfaction
• Penetration and NPS of the most popular streaming video services in Australia