GenAI and the telecoms sector: three scenarios for 2033

25 October 2023 | Research

Tom Rebbeck

Strategy report | PPTX and PDF (29 slides) | Fixed Broadband Services| Mobile Services| SME Services| Data, AI and Development Platforms| Video, Gaming and Entertainment| Enterprise Services

"The full impact of GenAI will take many years to be felt, but operators should be exploring this topic now."


Generative artificial intelligence (GenAI) will affect the telecoms sector in many ways. This report identifies three main scenarios to explore the potential impact that the technology could have on the telecoms sector by 2033, and the range of possibilities that it presents to both operators and vendors.

Key questions answered in this report

  • How will GenAI impact the telecoms industry?
  • How will that impact affect the services, functional areas and the structure of the telecoms industry?
  • How should different players in the telecoms industry respond to GenAI?

Please also see our associated article Scenarios for GenAI and telecoms in 2033: GenAI has the potential to impact far more than customer service, and our associated podcast The impact of GenAI on the telecoms sector, in which we discuss the points addressed in this report.


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