Telecoms software and services: consolidated worldwide forecast 2019–2023

23 January 2020 | Research

Justin van der Lande | Gorkem Yigit

Forecast report | PPTX and PDF (102 slides); Excel | Telecoms Strategy and Forecast

"CSP spending on telecoms software and professional services will exceed USD100 billion in 2023, driven by digital transformation to support CSPs' moves to automate operations and utilise analytics."

 This report provides forecasts for communications service provider (CSP) spending on telecoms-specific software and related services, including in the traditional BSS and OSS application categories, as well as for the network function virtualisation (NFV) and software-defined networking (SDN) and cloud computing categories. The report provides details on spending by delivery type, service type, sub-segment and region. It also provides recommendations for how vendors and CSPs can approach the demands of the telecoms industry.

This report is accompanied by a freely available article: CSP spending on telecoms software and services will reach USD100 billion in 2023


This report provides a detailed 5-year forecast of the worldwide telecoms software market, split into the following areas.





Telecoms service sectors

  • AI and analytics (AIA)
  • Automated assurance (AA)
  • Customer engagement (CE)
  • Digital infrastructure (DI)
  • Monetisation platforms (MP)
  • Network automation and orchestration (NAO)
  • Service design and orchestration (SDO)
  • Video and identity platforms (VIP)


  • Central and Eastern Europe (CEE)
  • Developed Asia–Pacific (DVAP)
  • Emerging Asia–Pacific (EMAP)
  • Latin America (LATAM)
  • Middle East and North Africa (MENA)
  • North America (NA)
  • Sub-Saharan Africa (SSA)
  • Western Europe (WE)


  • Mobile
  • IoT
  • Consumer fixed
  • Business fixed


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