Managed Service Provider Strategies

The role of managed service providers (MSPs) is increasing. We forecast that small and medium-sized enterprises (SMEs) will increase their spending on services offered by MSPs worldwide from USD56 billion in 2016 to USD105 billion in 2021 (13.4% CAGR).

Analysys Mason's Managed Service Provider Strategies research programme is designed to help:

  • MSPs (we define MSPs as companies that generate at least 40% of their revenue from managed services, such as storage, security, networking, PBX and servers)
  • telecoms operators that sell managed IT services
  • suppliers to MSPs (including telecoms operators, software vendors and distributors).


  • Provides detailed market forecasts for spending with MSPs.
  • Helps MSPs and their competitors to understand best practice and trends in portfolio design, supporting tools and go-to-market approaches.
  • Enables MSPs to benchmark their performance.
  • Helps suppliers to MSPs make the most effective use of this channel.

All our research is supported by a survey of almost 950 MSPs. We believe that this is the largest primary research survey of MSPs.

Lead analyst

Research Director, Operator business services and IoT +44 20 7395 9000

More information

More information on the Managed Service Provider Strategies research programme.

Download your free copy