Operators are consolidating their corporate spaces to drive cost efficiencies, but this approach could create complex challenges for the...

Accenture is a leading professional services firm that continues to prioritise M&A activity, while focusing its strategy on delivering...

What is the problem with operators’ pay-TV services? How do we fix that problem? This presentation explores findings from our report on...

NICE is a major provider of cloud-based customer experience platforms and AI-powered contact centre solutions. This profile assesses NICE’s...

ServiceNow recently unveiled its unified customer relationship management (CRM) platform named ServiceNow CRM. This profile assesses...

Salesforce offers cloud-based customer relationship management (CRM) solutions and enterprise applications that are focused on marketing, sales,...

Flytxt is an independent supplier of AI and omni-channel marketing automation solutions for customer lifetime value management and customer...

Genesys is a global provider of cloud-based and AI-powered customer experience and contact centre solutions. This profile assesses Genesys’s...

Amdocs is a leading provider of BSS/OSS products and services covering the entire lead-to-care customer lifecycle. This profile assesses...

This profile assesses CSG’s products and services in the customer engagement market. CSG is focused on providing solutions to both win...