Our latest consumer survey shows that Videotron and Koodo Mobile had Canada’s highest fixed and mobile Net Promoter Scores (NPSs), while 16% of...
Around one in ten consumers plan to use AI smart glasses, and these prospective users spend more on digital services and visit operators’...
Our latest consumer survey shows that Orange has pulled ahead of its rivals in French fixed broadband and mobile, while Free’s NPS fell sharply...
BT’s acquisition of TalkTalk out of administration keeps 2.5 million lines connected and takes BT’s share of UK fixed broadband...
Our latest consumer survey shows that Telekom continues to lead Germany’s telecoms market by a wide margin on satisfaction. This report...
Australia’s fixed broadband customers are moving rapidly to higher speed tiers, but experiences continue to vary by access technology and...
Multigig broadband is now mainstream, but the speed premium is eroding fast. This report benchmarks 594 tariffs across 63 operators in 16 countries,...
This report provides detailed 5-year forecasts for the adoption of pay-TV and streaming video services in South Africa. It includes data on key...
This dataset summarises the most relevant streaming video customer experience KPIs for major streaming video services in 19 countries worldwide,...
This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries worldwide, based on primary...
