Analysys Mason Partner, Ian Streule, has written a new article: Regulatory options for universal service obligations (USO) for the sector in...

Operators have been launching digital service initiatives in verticals such as digital advertising and marketing, digital education, digital...

The customer engagement (CE) market grew to USD15.5 billion in 2022 due to the customer experience (CX) and customer value (CV) management...

This article outlines some of the initiatives that operators have put in place to help realise their own and their customers’ aspirations for...

Business messaging is a revenue growth opportunity for telecoms operators in the Middle East and Africa (MEA) because most application-to-person...

SaaS-related revenue in the NAO market will grow quickly at a CAGR of 29.2% between 2021 and 2027, driven by the increasing use of SaaS deployment...

Customer relationship management (CRM) is increasingly important to SMBs’ digital transformation and digital marketing strategies....

Commercial due diligence of Project Obelix on behalf of Vauban Infrastructure Partners, leading to the creation of a JV with Bouygues...

Some OTT communications platforms are introducing premium service tiers to generate new revenue. These tiers may prove successful among ultra-loyal...

Optus’s Living Network portfolio of on-demand features is a good example of how operators can offer services beyond connectivity to solve...