This report analyses the opportunities for operators to tailor their fixed broadband plans specifically for...

This report analyses the strategies that five operators worldwide are taking to upsell fixed broadband services to hardcore...

Businesses are experimenting with the implementation of tools based on large language models (LLMs), like ChatGPT, to enhance user experience across...

This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the...

Operators are increasingly focusing on home Wi-Fi services to avoid price-based competition and improve customer...

The Rogers–Shaw merger and Videtron's acquisition of Freedom Mobile could trigger the growth of the fixed–mobile convergence (FMC)...

This report analyses the business messaging strategies of six third-party messaging platform providers. Each strategy is assessed based on four key...

This profile assesses the messaging services offered by Kaleyra, a specialised upmarket application-to-person (A2P)...

In this paper, we examine communications service providers' (CSPs') attitudes to the network-platform-as-a-service (NPaaS) opportunity and their...

WhatsApp is one of the most popular communication platform in many countries, approaching the ubiquity of SMS in countries such as Italy. The...