This consumer survey report presents details of gamers’ content usage and spend and how their gaming behaviour translates into predictable...
This report provides an analysis of the customer experience of smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to assess...
This report provides an analysis of the trends in device adoption among smartphone users in Sub-Saharan Africa (SSA). It uses consumer survey data to...
In this article, we use data from our 2021 consumer survey related to customer satisfaction and channel usage to assess whether taking fixed and...
Digitising the customer experience is a strategic priority for most telecoms operators. However, only a few consistently report on their progress...
The OTT video share of the total retail revenue for TV and video services in Central and Eastern Europe (CEE) will continue to grow. This report...
Digitising the customer experience has become a priority for many telecoms operators. However, there is limited data on operators' progress in this...
This article sets out our predictions for telecoms operators’ consumer services in...
Integrated operators in many markets offer fixed–mobile bundles. However, not all operators are in a position to offer such bundles, because...
Fixed–mobile convergence (FMC) penetration continues to increase in most European countries. This report uses results from our annual consumer...
