This report assesses 43 European CSPs and highlights important trends in digital experience in...

We use our consumer survey data to evaluate the extent to which price increases affect customer churn. Results indicate that the geographical...

This report explores the results of Analysys Mason’s annual consumer survey, assessing consumers’ interest in smart home security and...

This report analyses how in-home Wi-Fi performance affects customer satisfaction as measured by Net Promoter Score (NPS), intention to churn and...

This dataset summarises the most relevant fixed broadband customer experience KPIs for major operators in 19 countries based on primary...

This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries based on primary...

This dataset provides data for around 200 telecoms operators in 32 European countries. It tracks over 25 metrics including the number of mobile...

M&A activity across the EU was more sluggish in 2023 than previous years, not because of a shortage of opportunity but because of process delays....

This dataset summarises the most relevant pay-TV customer experience KPIs for major operators in 19 countries based on primary...

Discover what the results of our annual consumer survey reveal about the channels that different customers use to interact with mobile...