Norway: consumer survey

This report provides key findings from consumer survey data from Norway and gives an analysis at the operator level. It covers fixed broadband, mobile and pay-TV services. 

The survey was conducted in association with Dynata in July 2025. The survey group was chosen to be representative of the mobile-internet-using population in Norway. We set quotas on age, gender and geographical spread to that effect. There were at least 1000 respondents.

Questions answered in this report

• What are the most significant factors that affect Net Promoter Scores (NPSs) for fixed broadband and mobile operators in Norway? Which operators score highly and why?
• What are the most significant drivers of fixed broadband and mobile churn in Norway and how can operators approach customer retention?
• What are the mobile and fixed broadband data usage patterns among respondents in Norway?
• What are the most popular pay-TV and video streaming services in Norway? Which services lead to high satisfaction scores and why?