The post-pandemic landscape: the impact of COVID-19 and opportunities for telecoms operators

The telecoms industry has suffered limited damage as a result of the COVID-19 pandemic; revenue figures for most operators have fallen slightly, but few have encountered anything that is particularly severe or long-lasting. However, there are some aspects of the telecoms sector that have been more significantly affected by the pandemic, and there is potential for long-lasting changes to customer behaviour and requirements in these areas.

In this paper, we look at the effect of COVID-19 on the telecoms sector, and focus on the areas of more significant impact. We explore each issue, and discuss the implications for telecoms operators and how they could respond.