The post-pandemic landscape: the impact of COVID-19 and opportunities for telecoms operators

18 December 2020 | Research

Tom Rebbeck

Report | PDF (17 pages) | Fixed Broadband Services| Future Comms| Mobile Services| SME Services| Smart Devices| Fixed–Mobile Convergence| Video, Gaming and Entertainment| Enterprise Services

"The COVID-19 pandemic has had a significant impact on some aspects of the telecoms sector and operators may need to rethink important parts of their strategies as a result."


The telecoms industry has suffered limited damage as a result of the COVID-19 pandemic; revenue figures for most operators have fallen slightly, but few have encountered anything that is particularly severe or long-lasting. However, there are some aspects of the telecoms sector that have been more significantly affected by the pandemic, and there is potential for long-lasting changes to customer behaviour and requirements in these areas.

In this paper, we look at the effect of COVID-19 on the telecoms sector, and focus on the areas of more significant impact. We explore each issue, and discuss the implications for telecoms operators and how they could respond.


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Tom Rebbeck

Partner, expert in TMT consumer and business services