The Operational Applications research practice emphasises software and related services that are unique to the telecoms industry. Almost USD100 billion is spent annually on telecoms applications. These applications include traditional BSS and OSS but are increasingly related to virtual networks and orchestration. Cloud and 5G are driving many new requirements, but operational efficiency and agility are also big benefits of investing in telecoms applications.

Practice head Justin van der Lande

Justin van der Lande Research Director

Operational Applications research programmes

Applications Data and Strategies Automated Assurance Customer Engagement Monetisation Platforms Network Automation and Orchestration Service Design and Orchestration

Latest Applications research

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23 January 2026 Research and Insights

Forecast report

Operational applications: worldwide forecast 2025–2030
21 January 2026 Research and Insights

Tracker report

Operators’ quantum-technology solutions for enterprises: trends and analysis 4Q 2025
21 January 2026 Research and Insights

Article

SMO approaches will shape the vendor ecosystem and push operators to review partner strategies

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