The Operational Applications research practice emphasises software and related services that are unique to the telecoms industry. Almost USD100 billion is spent annually on telecoms applications. These applications include traditional BSS and OSS but are increasingly related to virtual networks and orchestration. Cloud and 5G are driving many new requirements, but operational efficiency and agility are also big benefits of investing in telecoms applications.

Practice head Justin van der Lande

Justin van der Lande Research Director

Operational Applications research programmes

Applications Data and Strategies Automated Assurance Customer Engagement Monetisation Platforms Network Automation and Orchestration Service Design and Orchestration

Latest Applications research

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06 February 2026 Research and Insights

Article

Operators are accelerating quantum-technology adoption through expanded partnerships and early commercial deployments
04 February 2026 Research and Insights

Article

Operators could approach network slicing as a catalyst for realising autonomous networks
23 January 2026 Research and Insights

Forecast report

Operational applications: worldwide forecast 2025–2030

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