Consumer services

Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and fervent competitiveness. Strategies, issues and trends continually evolve. Key priorities for consumer-facing stakeholders in this space include retention, upsell and new business development. Having independent tools, analysis and advice that help you to make informed strategic and tactical decisions in the TMT space is an essential component of business strategy.

Our consumer services programmes offer pertinent consumer data, reports on market trends and active advice on how to maximise opportunities in core consumer services – such as data, voice, messaging and media – as well as on how to formulate strategies for growth in new adjacent sectors with mass-market appeal, such as health, finance/payment, home security and advertising.

Latest from the knowledge centre More articles

  • Fixed–mobile converged bundles pricing tracker

    Analysys Mason's 'Fixed–mobile converged bundles pricing tracker' is a survey of fixed and mobile service pricing. We include fixed–mobile converged (FMC) bundle prices and characteristics (for example, services included, benefits provided) as well as those of equivalent packages bought separately as standalone services.

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  • Mobile handset data pricing benchmark 4Q 2017

    Analysys Mason's 'Mobile handset data pricing benchmark' is a survey of mobile handset data subscription services, including packages with bundled handsets, and SIM-only packages.

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  • Mobile services quarterly metrics 3Q 2017

    This data set tracks key metrics in the mobile voice and messaging markets, as well as providing comparative data, for 32 European countries. This latest edition includes data up to 3Q 2017.

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