Consumer services

Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and fervent competitiveness. Strategies, issues and trends continually evolve. Key priorities for consumer-facing stakeholders in this space include retention, upsell and new business development. Having independent tools, analysis and advice that help you to make informed strategic and tactical decisions in the TMT space is an essential component of business strategy.

Our consumer services programmes offer pertinent consumer data, reports on market trends and active advice on how to maximise opportunities in core consumer services – such as data, voice, messaging and media – as well as on how to formulate strategies for growth in new adjacent sectors with mass-market appeal, such as health, finance/payment, home security and advertising.

Latest from the knowledge centre More articles

  • Changes to the RAN ecosystem: MNOs should look beyond traditional vendors, but tread with care

    The RAN will continue to dominate MNO spending as MNOs start their 5G network roll-outs, and will account for 42% of the total cumulative capex between 2018 and 2025. This report examines who the suppliers to top MNOs are and how the MNOs can benefit from start-ups working on new initiatives to create non-proprietary RAN architecture solutions to reduce deployment costs.

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  • Iraq telecoms market report 2019

    This country report and accompanying data annex provide a comprehensive overview of Iraq's telecoms market, including KPIs and data on subscribers, penetration, revenue and ARPU. The report analyses the strategies of major players in the country's fixed and mobile telecoms markets, and includes market share data and operators' infrastructure status.

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  • Operator business services: Australia forecast 2018–2023

    This report provides an outlook on the business telecoms and ICT services market in Australia. It highlights overall revenue trends and identifies the key services which will deliver growth opportunities for revenue from businesses of different sizes.

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