Consumer services

Consumer services in the telecoms, media and technology (TMT) sector are characterised by dynamic change, rapid innovation and fervent competitiveness. Strategies, issues and trends continually evolve. Key priorities for consumer-facing stakeholders in this space include retention, upsell and new business development. Having independent tools, analysis and advice that help you to make informed strategic and tactical decisions in the TMT space is an essential component of business strategy.

Our consumer services programmes offer pertinent consumer data, reports on market trends and active advice on how to maximise opportunities in core consumer services – such as data, voice, messaging and media – as well as on how to formulate strategies for growth in new adjacent sectors with mass-market appeal, such as health, finance/payment, home security and advertising.

Latest from the knowledge centre More articles

  • Connected Consumer Survey 2018: OTT communication services in Europe and the USA

    This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in Europe and the USA. In particular, it focuses on respondents' usage of over-the-top (OTT) communications and social media services.

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  • Wholesale FTTx tariff tracker 2019

    Analysys Mason's 'Wholesale FFTx tariff tracker' is an annual survey of tariffs for FTTx versions of wholesale broadband access, passive line products such as sub-loop unbundling and dark fibre access, as well as intermediary products such as virtual unbundled local access and generic Ethernet access.

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  • Pay-TV quarterly metrics 3Q 2018

    The pay-TV market is changing rapidly as consumer expectations and greater price competition exert pressure. Our quarterly metrics include market shares, access technology splits and quarterly growth figures for 32 countries.

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