Customers are expecting a highly personalised, consistent and seamless experience across all digital channels when interacting with their...

Communications service providers' (CSPs') attitude towards SaaS-based solutions is undergoing a sea-change driven by the widespread success of such...

This profile assesses the virtual assistant service by IBM, IBM Watson...

CSPs’ customers’ behaviour and expectations have changed in recent years, and the COVID-19 pandemic helped to accelerate the shift...

This profile assesses Kore.ai’s virtual assistant building services for the telecoms...

Customer churn and loyalty are key issues for telecoms operators; gamification can help to resolve...

CSPs are shifting towards digital engagement channels (websites, self-care apps and social media) to improve customer satisfaction, broaden their...

SaaS enables CSPs to experiment with new services without the risk associated with the high upfront cost of other deployment...

Justin van der Lande (Research Director) gave this presentation at Analysys Mason's 12th annual Telecoms Summit on 6 October...

The roll-out of 5G has driven CSPs to innovate in order to broaden their revenue streams across different industry verticals. CSPs are looking for...