After a number of years of strong ecosystem progress, the network API market is now in a critical phase, where operators must transition from tests...

Iliad is the most recommended operator in Italy’s fixed broadband and mobile markets, while churn intention for fixed broadband has risen. This...

This report provides key findings from consumer survey data from the USA and gives an analysis at the operator level. It covers fixed broadband,...

This report provides key findings from consumer survey data from the UK and gives an analysis at the operator level. It analyses satisfaction,...

Around one in ten consumers plan to use AI smart glasses, and these prospective users spend more on digital services and visit operators’...

Our latest consumer survey shows that Orange has pulled ahead of its rivals in French fixed broadband and mobile, while Free’s NPS fell sharply...

BT’s acquisition of TalkTalk out of administration keeps 2.5 million lines connected and takes BT’s share of UK fixed broadband...

Our latest consumer survey shows that Telekom continues to lead Germany’s telecoms market by a wide margin on satisfaction. This report...

Australia’s fixed broadband customers are moving rapidly to higher speed tiers, but experiences continue to vary by access technology and...

This dataset summarises the most relevant mobile customer experience KPIs for major operators in 19 countries worldwide, based on primary...