SMB IT spending forecast report: driving business growth and increasing efficiency

This report provides the latest insights into small and medium-sized business (SMB) IT spending based on data from Analysys Mason's SMB Technology Forecaster and covers the period between 2023 and 2028. 

Vendors and operators can use this report to assess and respond to the changing demands in the SMB market and to inform their marketing campaigns and other strategic initiatives.

SMBs are set to significantly increase their IT investments during this forecast period. Their IT investment focus is shifting from reactive measures (in response to needs that emerged during the pandemic) to proactive strategies, planning for long-term growth and efficiency gains. These proactive strategies include investing in technologies that secure their IT infrastructure, enhance productivity, streamline processes and improve overall business performance and revenue.

This report answers the following questions.

• What is the total SMB spend on IT services and how will SMBs’ spending change in the future?
• How does SMB IT spending vary by solution category and SMB size?
• How will SMBs’ adoption of IT services change between 2024 and 2028?
• How can IT vendors assist their SMB customers to thrive in the new normal?