Telecoms application vendor agentic AI survey: results and analysis 2025
27 May 2026 | Research and Insights
Michelle Lam | Dennisa Nichiforov | Justin van der Lande
Survey report | PPTX and PDF | Automated Assurance| Monetisation Platforms| Service Design and Orchestration| Network Automation and Orchestration| Customer Engagement| Applications Data and Strategies
"Telecoms application vendors are actively developing agentic AI solutions to create new revenue streams and enhance internal ways of working."
This report is based on findings from our 2025 survey of 27 highly influential vendors in the telecoms application market. The survey includes in-depth questions about vendors’ agentic AI strategies. It provides quantitative and qualitative insights into telecoms application vendors’ motivations for adopting agentic AI technologies within their BSS/OSS product portfolios and as part of their development strategies.
Questions answered in this report:
- How do telecoms application vendors plan to use agentic AI technologies?
- What are the main drivers of adoption of agentic AI technologies among telecoms application vendors?
- What challenges do telecoms application vendors face in developing and deploying agentic AI?
- What strategies are telecoms application vendors adopting when developing agentic AI use cases within their offerings and operations?
- Which use cases are telecoms application vendors developing and how do they plan to monetise them?
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Authors
Michelle Lam
Senior Analyst
Dennisa Nichiforov
Principal Analyst
Justin van der Lande
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