Telecoms application vendor GenAI survey 2024: survey results and analysis
16 December 2024 | Research
Adaora Okeleke | Dennisa Nichiforov | Justin van der Lande
Survey report | PPTX and PDF (17 slides) | Automated Assurance| Monetisation Platforms| Service Design and Orchestration| Network Automation and Orchestration| Customer Engagement| AI and Data Platforms
"Telecoms application vendors are actively exploring the use of GenAI, but development activities are relatively immature."
This report is based on findings from our 2Q 2024 survey of 10 highly influential vendors in the telecoms application market. This unique survey includes in-depth questions about vendors’ generative AI (GenAI) strategies. It provides quantitative and qualitative insights into telecoms application vendors’ motivations for adopting GenAI technologies within their BSS/OSS product portfolios and as part of their development strategies.
Key questions answered in this report
- How do telecoms application vendors plan to use GenAI technologies?
- What are the main drivers of adoption of GenAI technologies among telecoms application vendors?
- What challenges do telecoms application vendors face in developing and deploying GenAI?
- What strategies are telecoms application vendors adopting when developing GenAI use cases within their offerings and operations?
- Which use cases are telecoms application vendors developing and how do they plan to monetise them?
Authors
Adaora Okeleke
Principal Analyst, expert in AI and data management
Dennisa Nichiforov
Principal Analyst
Justin van der Lande
Research DirectorRelated items
Article
GenAI can help cut the cost of software creation, boosting the potential of free applications to transform the market
Article
Low-code and no-code platforms are a powerful tool for telecoms operators and application vendors
Tracker
RAN automation and orchestration product tracker 1H 2025