How GenAI is transforming the telecoms sector

24 November 2023 | Research and Insights | Fixed Services | Mobile Services | SME Services | AI and Data Platforms | Enterprise Services

In this podcast, consumer services experts Tom Rebbeck and Martin Scott discuss the potential impact of generative AI (GenAI) on telecoms operators and the telecoms sector. They discuss how GenAI can be used by different teams within an operator, how operators are currently using GenAI and how the telecoms market could develop (three different scenarios are discussed).

Learn more in the associated report. 

Hear from:

Tom Rebbeck

Partner, expert in TMT consumer and business services

Martin Scott

Research Director

Related items

24 February 2026 Research and Insights

Forecast report

Czech Republic: telecoms operator business and IT services forecast 2025–2030
24 February 2026 Research and Insights

Company profile

Telstra: operator AI strategy for internal operations
20 February 2026 Research and Insights

Survey report

Retail store visits: consumer survey


We use cookies to improve your experience

We use cookies to improve the functionality and performance of this site. Please click 'Accept' to continue browsing the site. Learn about our use of cookies in our Privacy Policy.