Consumer survey

Analysys Mason conducts a multi-year study that tracks and measures consumers’ changing telecoms and media habits, their device ownership, connectivity options and their future plans.

This consumer survey is conducted in association with On Device Research and Dynata. It tracks and measures the changing telecoms and media habits of users in 24 countries around the world.

Survey reports

Reports based on the results of the survey can be accessed by clicking on the links below.

Data sets

Data sets based on the results of the survey can be accessed by clicking on the links below.

• Fixed broadband operator customer satisfaction metrics (3Q 2023)
• Mobile operator customer satisfaction metrics (3Q 2023)
• Streaming video customer satisfaction metrics (3Q 2023)